educating customers

Advocating For Your Customers Comes in Many Forms

Advocating For Your Customers Comes in Many Forms In my role as Syncta’s technical writer, I am typically less visible to our customers than my Customer Success colleagues. While I work behind the scenes creating content, the rest of my team fields daily phone calls, emails, and chats to help our customers succeed. No one […]

Backflow device testing: Educating your customers

Why are there negative perspectives on backflow testing? Recently I’ve noticed some news articles about backflow prevention devices, and what stood out was the negative perspective that individuals have towards them. There’s several arguments that residential irrigation systems shouldn’t need to be tested more than once every few years. Why?

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