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Happy Holidays from Syncta

By AngelaPosted on December 18, 2019December 18, 2019Posted in Backflow, Business, Customer Service, Our TeamTagged backflow, customer service, our, synctaNo Comments

Happy Holidays from Syncta!

Welcome Fanita – Our New Full Stack Engineer

By FanitaPosted on December 12, 2019December 12, 2019Posted in Backflow, Business, Customer Service, Our Team, Syncta Feature, Tech Thursday, UncategorizedTagged backflow, business, customer service, Our team, synctaNo Comments

Syncta is excited to welcome Fanita – our new Full Stack Engineer

Putting Customers First

By BrockPosted on July 27, 2017Posted in Customer ServiceTagged customer service, plumbingNo Comments

How important are customers? Incredibly important! I was thumbing through a recent issue of Plumber magazine when I found a great article on putting customers first. And, let’s be honest, I loved it because it’s what we boast a lot about at Syncta – putting customers first and using their feedback to make a better […]

Backflow Testers Nemesis: The Procrastinator

By BrockPosted on June 20, 2017Posted in Backflow, Business CornerTagged business, customer serviceNo Comments

It’s that time of year. You’re likely being inundated with potential customers pleading, “I NEED my backflow device tested. When can you be here?” One of our customers stopped by yesterday and during that short time, he received several texts from unknown numbers asking, “Can you get out here today?” His response to us was […]

Plumbing is customer service

By BrockPosted on December 28, 2015Posted in BackflowTagged customer serviceNo Comments

Jeremiah’s latest blog focused on part 2 of marketing your bft business online. So, now that you’ve (hopefully) set up your Yelp account—what do your reviews say about your business? Backflow testing is typically done by a few different types of businesses. It’s likely you fall under the umbrella of landscaping/irrigation, plumbing, or fire safety. […]