customer service

Backflow Testers Nemesis: The Procrastinator

It’s that time of year. You’re likely being inundated with potential customers pleading, “I NEED my backflow device tested. When can you be here?” One of our customers stopped by yesterday and during that short time, he received several texts from unknown numbers asking, “Can you get out here today?” His response to us was […]

Plumbing is customer service

Jeremiah’s latest blog focused on part 2 of marketing your bft business online. So, now that you’ve (hopefully) set up your Yelp account—what do your reviews say about your business? Backflow testing is typically done by a few different types of businesses. It’s likely you fall under the umbrella of landscaping/irrigation, plumbing, or fire safety. […]

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