Advocating For Your Customers Comes in Many Forms In my role as Syncta’s technical writer, I am typically less visible to our customers than my Customer Success colleagues. While I work behind the scenes creating content, the rest of my team fields daily phone calls, emails, and chats to help our customers succeed. No one […]
Welcome Matt, Our New Customer Success Representative
Welcome Matt, Our New Customer Success Representative Hi There, My name is Matt and I’m thrilled to be a part of the Customer Success Team at Syncta. I grew up in Toronto, and as the only Canadian on the team, I feel privileged to represent Canada. Like many kids in Canada, I was obsessed with […]
Happy Holidays from Syncta
Happy Holidays from Syncta!
Welcome Fanita – Our New Full Stack Engineer
Syncta is excited to welcome Fanita – our new Full Stack Engineer
Putting Customers First
How important are customers? Incredibly important! I was thumbing through a recent issue of Plumber magazine when I found a great article on putting customers first. And, let’s be honest, I loved it because it’s what we boast a lot about at Syncta – putting customers first and using their feedback to make a better […]
Backflow Testers Nemesis: The Procrastinator
It’s that time of year. You’re likely being inundated with potential customers pleading, “I NEED my backflow device tested. When can you be here?” One of our customers stopped by yesterday and during that short time, he received several texts from unknown numbers asking, “Can you get out here today?” His response to us was […]
Plumbing is customer service
Jeremiah’s latest blog focused on part 2 of marketing your bft business online. So, now that you’ve (hopefully) set up your Yelp account—what do your reviews say about your business? Backflow testing is typically done by a few different types of businesses. It’s likely you fall under the umbrella of landscaping/irrigation, plumbing, or fire safety. […]