We understand that your backflow business may be slower during certain times of the year. You can downgrade to a plan with fewer tests and it will go into effect immediately. The test report limit of the new plan selected will also go into effect immediately.

We count a “test report” at the point when the results are logged in the application, the test is completed, and a PDF test report is generated. Test results can be entered and saved for later without affecting your charges. We will bill you solely based on the number of test reports generated, regardless if that test is considered a pass, fail or incomplete.

You will incur overage charges for each additional test report generated above the test report limit for your plan in a given month.

The test report limit is based on your plan, and is shared between all testers. After that limit is reached, you will be charged the overage price of your plan for each additional test.

No. We do not charge cancellation fees. You are free to cancel your account anytime, which will take effect on the first day of the next billing cycle. And there are no data lock-ins. We can provide an export of your data upon request.