Customer Service

Advocating For Your Customers Comes in Many Forms

Advocating For Your Customers Comes in Many Forms In my role as Syncta’s technical writer, I am typically less visible to our customers than my Customer Success colleagues. While I work behind the scenes creating content, the rest of my team fields daily phone calls, emails, and chats to help our customers succeed. No one […]

Say Hi to Bryan, Syncta’s Newest Inside Sales Representative

Say Hi to Bryan, Syncta’s Newest Inside Sales Representative What’s up! My name is Bryan and I am excited to be one of the newest members of the Syncta sales team. I am originally from sunny Southern California where there are two seasons: very hot and kinda hot. During the very hot seasons, I could […]

Welcome Matt, Our New Customer Success Representative

Welcome Matt, Our New Customer Success Representative Hi There, My name is Matt and I’m thrilled to be a part of the Customer Success Team at Syncta. I grew up in Toronto, and as the only Canadian on the team, I feel privileged to represent Canada. Like many kids in Canada, I was obsessed with […]

How Do I Become a Backflow Tester?

How Do I Become a Backflow Tester? If you’re looking to become a certified backflow tester, there are two things that you’ll need – to take a certification course and purchase a gauge. Because state and local requirements vary a great deal, it’s best to start by finding your local chapter of the American Backflow […]

New Features – Part II

New Features – Part II Last week I talked about some of our new features, including the ability to transfer invoices and merge invoices. I also introduced you to our new Syncta ID, which helps testers always keep track of an assembly, regardless of whether or not it has a visible serial number. We’ve been […]

New Features

New Features There’s no question that we’re living in unprecedented times right now. For many of us, most aspects of our daily life have been altered as we continue to find a new normal. Here at Syncta, we’re grateful that we have the flexibility to continue serving our customers without interruption. In fact, we’ve been […]

Introducing Grant – Our New Inside Sales Representative

Hello, My name is Grant. I live in Beaverton, OR with my wife and two children. We run a very busy household, as my wife and I are also full-time students finalizing our degrees. My wife is a full-time law student here at Lewis & Clark College, while I attend a full-time schedule as an […]

Say Hello to Thomas – Our New Inside Sales Representative

Hello Everyone, My name is Thomas Johnson and I’m one of the newest members of the Inside sales Team at Syncta. I was born and raised in a city south of Houston, Texas in a family of six: mom, dad, two older brothers, one younger sister, and me. And yes – I dislike the Cowboys […]

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