Why Blogs are Important for Your Business

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When my team asked me to write a blog this week, I wasn’t sure what topic to write about. I wanted something that readers would find helpful and I wanted to take a break from backflow-specific content. And after spending a few days mulling it over, it hit me… What better blog topic than a blog about blogging?

I will start by answering the question you may be asking yourself right now, “Is blogging still relevant in today’s social ...

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If you can’t measure it, you can’t improve it

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It’s tax season! Are you as excited as I am!? Probably… because I’m not that excited. If you were excited about finances and statistics, you’d likely be an accountant or statistician instead of a backflow tester. However, stats and numbers don’t have to be the enemy. There’s a lot to be gained from understanding your business’s finances.

Knowing is half the battle

I’m a proponent of Peter Drucker’s theory – if you can’t measure it, you ...

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New Fax Submission Feature

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As we near the end of 2018, did you ever think you’d see the words “new” and “fax” in the same sentence? For many of us, fax technology may be a thing of the past that last experienced its heyday in the mid-1990s. Back then, emails were still fairly new, so many companies relied on the fax machine as the fastest mode of communication. I even knew people who used to send “love letters” via fax. Can you imagine feeling ...

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You have to celebrate your wins

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There’s always another problem; something is broken, a customer is upset, one of your staff made a mistake.

You fight all the fires, fix as many problems as you can and the next day it’s a new pile of them.

It’s easy to get caught up in that – it’s job security. It’s life. there will always be another problem, expected or not.

Remember that everyone of those problems that you’ve addressed is a win. It’s something that’s better after you fixed it.

Sure ...

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Our Outage May 24th, 2018

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I talk a lot about making sure our app is always available for you – such as when I mention our Application Uptime. It’s been a while since we’ve had an outage (that’s a good thing!) In January 2017 I mention another short outage we experienced.

Unfortunately we had another brief outage a week and a half ago.

Like the previous outage, I wanted to share the details. We’re all about being transparent with our customers about mistakes we make ...

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