Are all customers created equally?

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I recently had a post about work worth losing. This is the other side of the coin: big customers worth seeking out.

Big Customers

Is your business seeking out the bigger customers? If not, it might be time to! Let me define “big” customers first. Those are the ones that have tens, hundreds, or even thousands of backflow devices to be tested yearly. Some examples of bigger customers include property management companies, home owner associations, large stores chains, or even military ...

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Spring Clean 2018

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Stop what you’re doing, and look around your office. Right now. (Don’t straighten those piles of paperwork!) How does it look? We’re a couple months in to 2018, and whatever fresh, good intentions you may have had on December 31, you might not have kept up with into February. It is just about time for Spring Clean, 2018? Just maybe!

This morning my desk had 4 pens, a huge pile of blank backflow reports, a box of small stationary cards, ...

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There is work worth losing

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Don’t be the cheapest backflow tester.

There’s a fantastic article in Plumbing + Hydronic Contractor Magazine this month, titled The 5 P’s of Success. Author Richard Ditoma outlines the problem with undercharging customers, “I tried to explain that work that costs him more money than that work brings in to his business is work that is worth losing. Contractors must fear losing money more than losing work.” This rings so true in the backflow testing industry.

Work Worth ...

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Attending Trade Shows: The Advantage of Differing Perspectives

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When you’re in a specific trade of work, it’s easy to assume there’s little evolution within the field. It’s rare that any given line of work is completely stagnant though. So how do you find out about new ideas, and stay up-to-date with the latest information within the industry? By attending Trade Shows. That’s not the only benefit of attending them, though – let’s chat a little about the reasons you might want to consider going to one in 2018. ...

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Becoming a Backflow Tester: Step One

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So…. you want to be a backflow tester? A few weeks ago, Sasha went through some of the things to consider if you were considering becoming a backflow tester. If you’ve decided it’s a good path for you, what are your next steps?

Local Chapters

Your local American Backflow Prevention Association (ABPA) and American Water Works Association (AWWA) chapters are your friend. For starters, they can help you become acquainted with the local and state regulations. Since ...

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