Building a Team that Includes Processes

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Going from a small team to a large team has its benefits. We have more people to accomplish all that we’ve wanted to do. The downfall? We were so busy building features that we didn’t take the time to build out systems and processes as we scaled.

With a team of just a few, there were always fires to be put out and features to be built. We’re a technology company, and changes in our field happen fast. In the ...

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You have to celebrate your wins

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There’s always another problem; something is broken, a customer is upset, one of your staff made a mistake.

You fight all the fires, fix as many problems as you can and the next day it’s a new pile of them.

It’s easy to get caught up in that – it’s job security. It’s life. there will always be another problem, expected or not.

Remember that everyone of those problems that you’ve addressed is a win. It’s something that’s better after you fixed it.

Sure ...

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The 80/20 Rule – How to Prioritize for your Tomorrows

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How do you prioritize for your tomorrows?

Did you know that during a typical work day, you accomplish the most important 80% of your work during just 20% of your day? That means the other 6.5 hours of your workday accounts for 20% of your work.

Today I tried to evaluate what the “most important” part of my day is. I initially thought, “Helping customers and answering their questions!” But then I realized that definitely makes up 50% of my day ...

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It’s almost May – Keep your Workers Healthy & Happy during Peak Season.

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I cannot believe that May is just around the corner. As a kid, I’d make funnels out of bright construction paper and fill them with wildflowers and weeds, and hang them on my neighbors doorknobs on May Day: an attempt at a May Day Basket. In other countries in the world, May Day is recognized as a Workers’ Day. In the US, Labor Day is celebrated in September – which is probably better since May is smack-dab in the middle ...

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Creating Repeat Customers Year-Round

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Last night was one of the first times I’ve heard frogs croaking in my yard since last Autumn. It’s a good reminder that Spring, if not totally here, is definitely on its way. As irrigation workers and backflow technicians, it’s the time of year when things really start ramping up. At the end of a ten-hour day of manual labor, it can be hard to remember that there are days of calm – but now is the time to capture ...

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