New Features Blog

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It’s time for another new feature blog! I know you all have been on pins and needles waiting for this blog, so I thought I’d give you a special treat just in time for Halloween 🙂 Read below to see if there are any recent additions that you haven’t already discovered.

Review Tests on Customer Page

On the Customer page you can now take action on the Pending Review tests within the Tests section. This makes it easy to approve all the ...

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Standing Out in a Male-Dominated Industry

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When I first started in the plumbing industry in 2009, I was nervous about moving into a male-dominated industry. I was still young in my professional career, and while I showed respectable growth in my former roles at a start-up company, moving from Administrative Assistant, to Sales Assistant to Sales Executive in less than two years, I was skeptical about what my career path would be in a larger, more established company – especially one run almost exclusively by men. ...

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Building a Team that Includes Processes

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Going from a small team to a large team has its benefits. We have more people to accomplish all that we’ve wanted to do. The downfall? We were so busy building features that we didn’t take the time to build out systems and processes as we scaled.

With a team of just a few, there were always fires to be put out and features to be built. We’re a technology company, and changes in our field happen fast. In the ...

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You have to celebrate your wins

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There’s always another problem; something is broken, a customer is upset, one of your staff made a mistake.

You fight all the fires, fix as many problems as you can and the next day it’s a new pile of them.

It’s easy to get caught up in that – it’s job security. It’s life. there will always be another problem, expected or not.

Remember that everyone of those problems that you’ve addressed is a win. It’s something that’s better after you fixed it.

Sure ...

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The 80/20 Rule – How to Prioritize for your Tomorrows

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How do you prioritize for your tomorrows?

Did you know that during a typical work day, you accomplish the most important 80% of your work during just 20% of your day? That means the other 6.5 hours of your workday accounts for 20% of your work.

Today I tried to evaluate what the “most important” part of my day is. I initially thought, “Helping customers and answering their questions!” But then I realized that definitely makes up 50% of my day ...

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