New Year, New Features

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2018 was a busy year for us. We moved into a new office, tripled the size of our team, and we added a bunch of new product features. Many of these features, described in previous blogs, were implemented in the second half of last year. But two of our biggest, most-requested features have been added just in time to celebrate the new year.

Quotes and Work Orders

Quotes and work orders give customers more information up front, allowing them to make informed ...

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New Features Blog

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It’s time for another new feature blog! I know you all have been on pins and needles waiting for this blog, so I thought I’d give you a special treat just in time for Halloween 🙂 Read below to see if there are any recent additions that you haven’t already discovered.

Review Tests on Customer Page

On the Customer page you can now take action on the Pending Review tests within the Tests section. This makes it easy to approve all the ...

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Standing Out in a Male-Dominated Industry

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When I first started in the plumbing industry in 2009, I was nervous about moving into a male-dominated industry. I was still young in my professional career, and while I showed respectable growth in my former roles at a start-up company, moving from Administrative Assistant, to Sales Assistant to Sales Executive in less than two years, I was skeptical about what my career path would be in a larger, more established company – especially one run almost exclusively by men. ...

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Building a Team that Includes Processes

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Going from a small team to a large team has its benefits. We have more people to accomplish all that we’ve wanted to do. The downfall? We were so busy building features that we didn’t take the time to build out systems and processes as we scaled.

With a team of just a few, there were always fires to be put out and features to be built. We’re a technology company, and changes in our field happen fast. In the ...

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You have to celebrate your wins

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There’s always another problem; something is broken, a customer is upset, one of your staff made a mistake.

You fight all the fires, fix as many problems as you can and the next day it’s a new pile of them.

It’s easy to get caught up in that – it’s job security. It’s life. there will always be another problem, expected or not.

Remember that everyone of those problems that you’ve addressed is a win. It’s something that’s better after you fixed it.

Sure ...

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