Ensuring our application is accessible from any device
Today I wanted to talk a little bit about the difference between using Syncta on a mobile or tablet browser versus a full sized computer–be it PC or Mac. But first I want to talk a little bit about the Syncta Team’s mentality about our product. When we sat down to design a product, we made a list of things that we wanted to make sure our app had. We wanted it to be easy to work with. We wanted to make sure it was just as great on a tablet, smartphone, and computer. And when it came to computers, we wanted it to work just as smoothly on a Mac as it does on a PC. That brought up the idea of the physical app for customers to access through Google Play or Appstore –if we wanted to get something on the market within six to twelve months, we could create an app for either Apple or Android, but probably not both. So after discussion we decided we’d go the web browser route. We’re pleased with how well it works on any device. Long-term, we’ve discussed creating an app for both Apple and Android, but ultimately we want to ensure our customers are pleased with the changes, so we won’t commit to creating an application for one smartphone if it means shunning a subset of our customers. As Jeremiah often states, Syncta is not a static company. The Syncta Team likes change–so there’s always a chance we’ll create a downloadable app later on, but for now, I want to show you how some of the screens display in a mobile browser vs a full-screen computer.
The difference size makes
When we built Syncta, we strove to make sure the resolution was equal across the board. From an administrator perspective we wanted the application to be easily managed and intuitive when reviewing and submitting tests. From a tester’s point of view, we wanted to ensure that the application was simple to use on a mobile device. Limiting what was shown has proven valuable; a screen full of unnecessary information wasn’t relevant to filling out the bare essentials of a test report. When presented with a relatively small screen, crowding it seemed a silly thing to do.
On the other hand, we want to make sure we’ve provided enough information on each page that it is complete in nature.
A main difference between the size of screen is the navigational menu shows up differently. On a PC or Mac, the navigational menu is clearly displayed in the left side.
Shrink down the screen though (or access it from your phone), and you’ll notice the navigational menu is now found at the top of the application. The icon of the three little lines expand the navigational menu to fill your screen–rather than on the side of the screen.
Another aspect of having smartphone access to Syncta is that filling an entire screen with a full backflow test seemed like a waste of space, and difficult to access. Instead, we wanted backflow testers to fill in the minimum necessary. Although the entirety of the test form is generated, you only see a few areas to fill out, namely the direct test results. We didn’t want to waste space with date or signature–that’s automatically filled out for you while you test the device. (You can always edit that later if you need.) With the basic information on the screen, the most you’ll need to do is scroll down when completing a backflow test.
Sometimes less really is more. With clear boxes of what to fill in, there’s less room for error. And a lot less cause for frustration. Throughout the application we aim to create an easy way to access all your backflow testing information without inundating you with clumsy and messy pages. We help to provide you with the full reports and backflow test results, without offering you unnecessary information as you test devices. At the end of the day, we want you to feel like you’ve streamlined your backflow testing business, not convoluted it.
We love feedback. Do you ever experience any problems with the size of your screen while accessing Syncta? The Syncta Crew strives to make backflow testing simpler. Sign up for a free 60 day trial to check out what Syncta can do for your business, or let us know if you have any questions.