If you can’t measure it, you can’t improve it

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It’s tax season! Are you as excited as I am!? Probably… because I’m not that excited. If you were excited about finances and statistics, you’d likely be an accountant or statistician instead of a backflow tester. However, stats and numbers don’t have to be the enemy. There’s a lot to be gained from understanding your business’s finances.

Knowing is half the battle

I’m a proponent of Peter Drucker’s theory – if you can’t measure it, you ...

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Building a Team that Includes Processes

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Going from a small team to a large team has its benefits. We have more people to accomplish all that we’ve wanted to do. The downfall? We were so busy building features that we didn’t take the time to build out systems and processes as we scaled.

With a team of just a few, there were always fires to be put out and features to be built. We’re a technology company, and changes in our field happen fast. In the ...

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You have to celebrate your wins

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There’s always another problem; something is broken, a customer is upset, one of your staff made a mistake.

You fight all the fires, fix as many problems as you can and the next day it’s a new pile of them.

It’s easy to get caught up in that – it’s job security. It’s life. there will always be another problem, expected or not.

Remember that everyone of those problems that you’ve addressed is a win. It’s something that’s better after you fixed it.

Sure ...

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Our Outage May 24th, 2018

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I talk a lot about making sure our app is always available for you – such as when I mention our Application Uptime. It’s been a while since we’ve had an outage (that’s a good thing!) In January 2017 I mention another short outage we experienced.

Unfortunately we had another brief outage a week and a half ago.

Like the previous outage, I wanted to share the details. We’re all about being transparent with our customers about mistakes we make ...

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Becoming a Backflow Tester: Step One

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So…. you want to be a backflow tester? A few weeks ago, Sasha went through some of the things to consider if you were considering becoming a backflow tester. If you’ve decided it’s a good path for you, what are your next steps?

Local Chapters

Your local American Backflow Prevention Association (ABPA) and American Water Works Association (AWWA) chapters are your friend. For starters, they can help you become acquainted with the local and state regulations. Since ...

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